Launch Register has no public phone line or live chat. Every enquiry reaches one inbox, [email protected], sorted by its subject line — use the table below to pick the closest category, then send the linked email. Enquiries are read on working days; there is no guaranteed response time.
There is no contact form here: that needs its own spam controls and monitored delivery, which are not yet built and tested, so every route below is a direct email address rather than a form that could silently fail.
Choose the right enquiry
Each link below pre-fills a subject line so your message reaches the right person without you needing to explain the category yourself.
| Enquiry | What to include | What not to send | Who handles it | What happens next |
|---|---|---|---|---|
| General or product questions | What you'd like to know, and the practice name if relevant. | Passwords, payment card details, identity documents or client-confidential information. | Launch Register | Read on working days; no response-time guarantee. |
| Existing customer support (billing, access, cancellation) | The account email address, the practice or team name, and what needs fixing or changing. | A full payment card number, your password, or another customer's data. | Launch Register | Read on working days; we may need to confirm you hold the account first. |
| Privacy, data rights and suppression requests (access, erasure, objection) | The right you're exercising and enough detail to identify the record concerned. | Passwords, payment details, or any document beyond what we specifically ask for to verify you. | Launch Register | Read on working days; see "Privacy and data rights" below for who responds. |
| Data corrections | The company number, the field that looks wrong, and where you saw it. | Identity documents or unrelated personal information. | Companies House or Launch Register — see below | See "Correcting a company record" below; the two follow different processes. |
| Media and research enquiries | Your outlet or organisation, your question, and any deadline. | Embargoed material you need handled in a specific way without saying so. | Launch Register | Read on working days; a comment or interview is not guaranteed. |
Correcting a company record
An error in the underlying Companies House register — a wrong name, address or SIC code, for example — must be corrected with Companies House, not Launch Register. GOV.UK explains how to report a suspected error on the register, including how to contact Companies House directly.
If the Companies House record is correct but Launch Register has transformed, matched or displayed it incorrectly, email us using the "Data corrections" row above with the company number and the field affected. Product Data and Methodology explains how records are sourced and processed.
Privacy and data rights
Where Launch Register holds your own account data, it is the controller and will act on a valid request itself. Where an enquiry concerns a company or contact record held inside a specific accountancy practice's workspace, that practice is the data controller for that record; Launch Register may need to confirm the responsible practice and direct your request to them. See the Privacy Notice for the full explanation of what is collected and how rights requests are handled.
What this page does not cover
Staff support tooling is not a public destination and is not linked from this page. For privacy or security reasons, we do not confirm to a third party whether a particular person or company has an account with Launch Register.
For who operates Launch Register and how responsibility is split with Companies House and your practice, see About Launch Register. General terms of use are in the Terms of Service.